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Claims

We are on your side when it gets hard

If you need to file an insurance claim online, we have simplified the process for you. Complete the form below and our team of representatives will be in touch as soon as possible. In these difficult moments, we want you to know that we are right beside you.

Is this an ongoing emergency?
If there is risk to life, property or safety, contact the authorities first. Then call us at (787) 754-8090 during business hours.
01

Report

Call us or complete the form. The sooner the better — many policies have deadlines.

02

Document

Take photos and video before moving or repairing anything. Keep receipts and invoices.

03

We file

We file the claim with the carrier and give you the case number.

04

Follow-up

We follow up with the adjuster until the case is resolved and keep you informed.

File a claim

Do not attach documents here When you submit this form we give you a reference number and show you where to send your photos. We keep claim files in our secure system, never on the website.

Frequently asked questions about claims

How long do I have to file a claim?
The deadline depends on your policy and the type of event. As a general rule, report the event as soon as possible — some policies require notice within days, not weeks. Call us and we will check your specific case.
What documents do I need?
Policy number, date and description of the event, photos or video of the damage, receipts or invoices for what was affected, and in case of theft or an accident, the police report.
Can I repair before the adjuster arrives?
Only make emergency repairs to prevent further damage, and document everything with before-and-after photos. Keep the receipts. Permanent repairs should wait for the inspection.
Do you file on my behalf?
Yes. We file the claim with the carrier, give you the case number and follow up with the adjuster until it is resolved.
Will my premium go up if I file?
It depends on the type of claim, your history and the carrier. We can evaluate with you whether filing makes sense before you do.
Location

GM Group Plaza
1590 C. Juan Ponce de León, Ste. 410
San Juan, PR 00921

Hours

Monday — Friday
8:30 am — 5:00 pm

Phone

If there is risk to life, property or safety, contact the authorities first. Then call us at (787) 754-8090 during business hours.

(787) 754-8090